All orders (domestic and international) are shipped via MEXICAN POST.
All packages will be shipped via Mexican Post, using Regular Parcel service. Once your order has been shipped, We will send you an email with a Mexican Post tracking number you can use it to track the route and the progress of your shipment. If you would rather have your item shipped by another method of transportation (like UPS or DHL), please contact us before placing your order so that we can accommodate your request and charge accordingly for your special shipping needs.
Order processing takes between 2 to 5 business days from Monday to Friday, once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. We know you want your package ASAP and we will do everything we can to ensure that it reaches your doorstep as quickly as possible. Please be aware of the fact that delivery times may vary due to circumstances beyond our control. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system (i.e. MexPost, FedEx, etc).
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number,make sure you check your spam folder because sometimes the emails go there. You can also track your order http://www.track-trace.com/post Once your order has shipped from our storage, please directly contact your courier with any inquiries about the status of your package
Failed Deliveries & Returned Packages
In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, APPAREL K is not responsible for payment of return shipping costs levied by the courier. Similarly, APPAREL K is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery. The customer will be notified by an email saying that the package was returned and we will wait for your instructions.
APPAREL K is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package.
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.